Ask For The Card

At Hot Water Solutions, we believe in the importance of using properly qualified and authorised professionals for any plumbing or gas work done in your home.

All licensed plumbers and gasfitters are required to carry an authorisation card that proves they have met the necessary qualifications and training for this specialised work.
the card

Verify Credentials

When hiring a plumber or gasfitter to perform services in your home, we always recommend asking to see their authorisation card onsite before allowing them to begin any work. Using unqualified or unauthorised tradespeople could result in unsafe work that jeopardises the health and safety of your family. It could also lead to denied insurance claims if any damage is caused by faulty workmanship.

As a service to our customers and community, we thoroughly vet all our plumbers and gas technicians to ensure they meet the highest standards. We take great pride in providing excellent customer service and doing the right thing in every situation.

Some Other Tips to Pick the Right Services Provider

Selecting qualified and competent contractors is critical when hiring plumbing or gas-related work in your home. Faulty installation or repairs can lead to disastrous outcomes such as water damage, gas leaks or even explosions. Here are some more tips for vetting and choosing reliable experts:

Look for Specialised Experience

  • Find contractors specialising specifically in either plumbing or gas installations/repairs. Ask about their areas of expertise.

  • For complicated jobs, look for several years of demonstrated experience. Newer contractors may lack the skills for complex projects.

Check Insurance Coverage

  • Contractors should carry general liability insurance as well as workers compensation for employees. Ask for proof of insurance certificates.

  • Coverage protects you from property damage or injuries that occur during the job.

Get Detailed Project Estimates

  • Quality contractors will provide a detailed quote outlining project scope, materials costs, labour rates, and total charges.

  • Beware extremely low bids that may indicate cutting corners or inexperienced teams.

Clarify Guarantees and Warranties

  • Reputable plumbers and gasfitters stand behind their work with guarantees if defects occur.

  • Warranties protect against failure of any installed equipment or parts within specified timeframe.

Don’t Rush Important Decisions

  • Take your time to research and find the right contractor for your job.

  • Reaching decisions under pressure can result in regrettable outcomes.

Trust your Instincts

  • If a contractor seems unreliable or makes big promises that seem too good to be true, trust your gut feeling and look elsewhere.

Ask About Ongoing Training

  • Given advancing technology and building codes, technicians should undergo regular new training. Ensure they commit to steady education and development.

Compare Multiple Bids

  • Be wary of ultra cheap bids. Once you have 3-5 estimates, compare not just prices but experience levels and offerings.

Evaluate Communication Responsiveness

  • From your first call to project follow-up, gauge how reliably the contractor answers questions and provides updates. Clear communication is a vital skill.

Discuss Building Codes and Permits

  • Your plumbing team should advise on any relevant building codes and acquire necessary municipal work permits prior to commencing work.

Contact Us If You Are In Doubt

If you ever have any concerns related to plumbing or gas work being done in your home, feel free to call us or contact us on our website. As specialists dedicated solely to hot water solutions, we’re always here to help however we can. The safety and satisfaction of our customers is our top priority. 

Call us at 0800497658 or contact us through our website if you’d like help or have any questions.

At Hot Water Solutions, all we do is hot water, and we’re here for you!

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